Making a complaint

Click here to submit your complaint online.

  • You can make a complaint to us through any contact point.
  • If you've made a complaint, the person most able to help will get in touch within three working days of the complaint being received.
  • We'll use your feedback in our process improvement programme.
  • If you are unhappy with how we've handled your complaint, let us know and we will look at it again through our escalation process.
  • If you are still not happy after this second look, you can contact the Chief Executive at MetService, PO Box 722, Wellington 6140.
  • As a final step you can contact the Office of the Ombudsman: