Making a complaint

You can make a complaint to us through any contact point on our contact page.

If you've made a complaint, the person most able to help will get in touch within three working days of the complaint being received.

We'll use your feedback in our process improvement programme.

If you are unhappy with how we've handled your complaint, let us know and we will look at it again through our escalation process.

If you are still not happy after this second look, you can contact the Chief Executive at MetService, PO Box 722, Wellington 6140.

As a final step you can contact the Office of the Ombudsman: