Making an Official Information Act request
As a State-Owned Enterprise, MetService is subject to the Official Information Act 1982 and you can make a request to MetService for information that we hold.
The information below is designed to help you when making a request, and to let you know how we aim to deal with your request.
Sources of public information
Before making a request we encourage you to check out the sources of information below, as you may find the information you need is already publicly available on our website or elsewhere:
National Climate Database (managed by NIWA)
How to make a request
Requests should include your name, your postal address or preferred email address, and specific details of the information you want.
Post your request to:
PO Box 722
How will we deal with your request?
We will acknowledge your request, usually within 48 hours. Depending on the nature of the request, we may seek further clarification or transfer your request to the appropriate agency, and this may affect the time we take to reply.
If we hold the information and your request is straightforward, we will usually respond within 20 working days. Sometimes, for large requests or those requiring consultation, we will seek a time limit extension as allowed for under the Act, and we will keep you advised of when you can expect a response.
We may seek further information from you if your request is not clear, or suggest you refine your request if the scope is very broad. You may incur a charge for us to action your request and the charges will be consistent with the Ministry of Justice charging guidelines.
What will our response look like?
We will where possible respond to your request in your preferred manner - email or post. We will respond by re-stating your request and answering every question asked.
If we are not able to supply all the information requested or satisfy your request in full, we will inform you in our response by referring you to the specific section of the Act and explain the reason why. For more information please refer to sections 6, 9 and 18 of the Official Information Act.
What if you are not happy with our response?
If you have not received a response by the due date or are not satisfied with our response, you can complain to the Office of the Ombudsman:
online (link to the website of the Ombudsman)